Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days after the order is placed. Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, order processing and shipment may experience slight delays. If there is a significant delay with your order, we will make every effort to keep you informed.

Estimated Delivery Times

As we work with international suppliers and fulfillment partners, delivery times may vary depending on the destination.

Estimated delivery times are as follows:

United States & Canada: 7–15 business days
Europe: 7–15 business days
Australia & New Zealand: 10–25 business days
Rest of the World: 20–30 business days

Please note that these are estimated delivery times and are not guaranteed. Actual delivery times may vary due to customs processing, carrier delays, weather conditions, or other factors beyond our control.

Shipping Costs

Shipping fees, if applicable, will be calculated and displayed during checkout before payment is completed.

Promotional free shipping offers may be available from time to time and will be clearly indicated on the website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation containing tracking information, where available.

Please allow several business days for tracking information to become active after shipment. Tracking updates depend on the carrier and may not appear immediately.

Delivery Delays, Customs & Import Charges

International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by local authorities.

Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges required by the destination country.

Delivery times may also be extended due to customs clearance procedures or unforeseen shipping disruptions.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for orders delayed, returned, or lost due to incorrect or incomplete shipping details provided by the customer.

If you need to modify your shipping address after placing an order, please contact our customer support team as soon as possible. While we will do our best to assist, address changes cannot be guaranteed once an order has entered processing.

Lost or Stolen Packages

We are not responsible for packages that are lost or stolen after being marked as delivered by the carrier.

If your tracking information shows that your package has been delivered but you have not received it, we recommend contacting the shipping carrier directly. Our customer support team may also assist in initiating an investigation where appropriate.

Contact

If you have any questions regarding your order, shipping status, or this Shipping Policy, please contact our customer support team through the contact methods provided on our website.

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